Customer cases
Infrakraft Streamlines AP with ONESOURCE Pagero
Infrakraft increased AP automation, reduced invoice processing time, and achieved an e-invoicing rate of over 85% with ONESOURCE Pagero.
Challenge: Growing volumes and reliance on manual processes
As Infrakraft expanded, invoice volumes increased rapidly, from approximately 40,000–50,000 to 80,000-90,000 supplier invoices annually . This rapid change put pressure on existing workflows, which were largely manual and dependent on key individuals within the organisation.
At the same time, there were no clearly defined requirements for suppliers regarding invoice structure and data quality. This resulted in inefficient processing, longer lead times, and increased vulnerability—particularly during peak periods such as the summer months, when activity levels are at their highest.
The need to modernise and standardise the invoice workflow became clear. Infrakraft required a solution capable of handling increased volumes, reducing reliance on manual processes, and providing better control over incoming data.
“We have gone from around 15–20% automation to approximately 55–60%, which has made a significant difference for us”
Solution: Automated invoice processing with supplier onboarding
Infrakraft implemented ONESOURCE Pagero to digitise and automate its accounts payable processes. The solution covered both the receipt of e-invoices and a structured onboarding programme to connect suppliers and ensure accurate, standardised data from the outset.
The implementation was completed within two months. Through close collaboration between Infrakraft, Thomson Reuters, and Medius—combined with a structured onboarding programme—a large proportion of suppliers were quickly connected. Within just three months of go-live, Infrakraft had achieved an e-invoicing rate of 85% of its total supplier invoice volume.
Suppliers were provided with clear guidance on how invoices should be submitted, improving data quality and enabling greater automation throughout the process. This also created better conditions for reducing discrepancies and ensuring that the correct information was captured from the start.
“We now process around 6,000 invoices per month with the same team. Previously, we handled approximately 3,000–3,500 over the same period”
Results: Increased automation, shorter lead times, and improved working environment
Following the implementation of ONESOURCE Pagero, Infrakraft has significantly improved the efficiency of its AP process. Automation levels have increased from around 15–20% to approximately 55–60%, meaning that far fewer invoices now require manual handling by the finance team. This has reduced the need for manual corrections and given the finance function better control over the invoice workflow.
Processing time per invoice has decreased from an average of nine days to five days. At the same time, the organisation can now handle twice the invoice volume with the same headcount, making it possible to manage peak periods—particularly during the summer—without increasing staff.
In addition to these measurable improvements, the solution has had a clear positive impact on the working environment. Reduced manual handling and less dependency on individual employees have created a more sustainable workload and freed up time for higher-value activities within the finance department. It has also enabled a stronger focus on analysis, follow-up, and continuous improvement, rather than repetitive tasks.
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At a glance:
Industry:
Railway and civil engineering
Headquarters:
Karlstad, Sweden
Founded:
2019
Solution:
ONESOURCE Pagero
